ShipAid does not cover theft after the package has been marked delivered, so please monitor your shipment via the tracking information that is provided in your dispatch email.
Undelivered packages due to an incorrect or insufficient address. We will ship to the address that is provided by the customer and have no means to verify if an address is correct. If your order is returned to us due to an incorrect or insufficient address (missing apartment or suite number, etc.), please contact hello@kbnjewellery.com.au and we can reship your order at cost once we receive the returned package.
Delayed or late deliveries. We cannot guarantee delivery by any given date. Due to factors outside of our control, including weather or seasonal disruptions, delayed deliveries do not qualify as a valid claim.