OUR GOAL
We want you to cherish your KBN pieces and with some subtle maintenance and care we expect our pieces to be able to hold your memories for years to come.
We are proud of the quality of our jewellery and offer a 180 day limited warranty on any manufacturing issues that may arise within this timeframe.
Our mission is to ensure that your experience with us here at KBN is a positive one and we aim to deliver the best customer service through each step.
COVERAGE
It's important to us to be as transparent as possible in regards to what our warranty covers.
Our 6 month warranty is to cover manufacturing faults only. This does not cover wear and tear of our pieces. Proper care and maintenance is crucial for extending the lifespan of all jewellery.
All claims require an in person assessment. Postage costs to move forwards with these assessments are at customers cost.
Details
Jumprings
Jump rings are the little ring that attach our chains and pendants together. Most are able to be opened and closed. Over time they may see wear that could lead to them opening slightly and these can easily be closed using a pair of pliers.
It is rare for a jumpring to break, however if a jumpring breaks within this warranty we will happily fix it.
Clasps
Our clasps go through multiple testings before being deemed usable, however being something that could see use multiple times a day, the spring mechanism can give way and we will cover this within our 6 month warranty.
Should your clasp be damaged from misuse - such as standing on it - this is not covered.
CHAINS
Chain breaks can be tricky given our delicate style of jewellery. A necklace can suddenly snap if caught on a jacket, a child, play, gym etc. or from small pulls that damage it over time and then eventually snap.
All chains are quality checked by at least 2 people before being dispatched. While we hope to catch any faults during this process there could be an instance that something slips through.
For all chain breaks we request to see the broken piece so we can determine if the break is due to wear & tear or a manufacturing fault. We can usually tell on inspection if a chain has broken from stress as the force will often distort the shapes of the links.
Should the break be deemed faulty then we will repair it free of charge within the warranty period however we are unable to offer a replacement under warranty if there is visible wear.
We do offer a replacement chain service for any breakages outside of warranty.
Childrens Pieces
We now offer a range of jewellery for children after repeated demand for our items to be made for your littles.
We stand true to the vision of our aesthetics for KBN and therefore have created the same designs offered for adults, in mini versions. This means that these items are not better equipped to withstand the increased wear and tear children may place on them.
Crawling, playing, getting dressed etc are things that adults are more cautious of when wearing jewellery and we understand children cannot be expected to undertake the same precautions when wearing their jewellery.
For this reason we recommend our childrens range to be kept for occasional wear under the supervision of an adult. They are also crafted with safety in mind, and when under duress your KBN piece may break to ensure the child is not put at risk.
Childrens pieces are not covered under warranty for visible wear, mid way breaks in necklace chains, broken beaded items.
Note - Our pieces contain small parts which can then pose a choking hazard for small children.
CRYSTALS/ GEMSTONES
While beautiful these pieces do require a little more cautiousness in their wear. Being tiny beads does leave them open to experience cracks from continual contact with hard surfaces, this is considered normal wear and tear and is not covered under our warranty.
Some beaded products are created using special wire. This wire is incredibly sturdy and we would not expect to see any breaks mid way in the piece.If the break in the wire falls at the clasp join, this item may be replaced once inspected within the warranty period.
PEARLS
While pearls are created in water, they do not have a long life when being exposed to water often.
They can discolour, or their surface become rough and this is not covered under warranty.
Check out our care page for more info on caring for your pearls.
RINGS
Our rings encapsulate our refined, dainty aesthetic to a tee. Due to this, our ring bands may mould to your finger when being worn often or if there is a slight pressure on the ring (such as being worn next to another ring, carrying heavy bags etc.) and this isn't something to be of concern.
While the ring shape may subtly change, this band itself will not break. If the ring band snaps, we would love to replace this for you under our 180 day warranty.
12 MONTH GOLD GUARANTEE
At KBN Jewellery, we take pride in the quality and durability of our gold-filled jewellery. Our pieces are crafted with care, and we want you to feel confident in your purchase. That's why we offer a 12-month guarantee on the gold layer of all our gold-filled items.
Why Gold Fill?
Gold fill is vastly superior to gold plating and vermeil, both in terms of the thickness of the gold layer and the bonding process. Here’s why:
- Durability: The gold layer in gold-filled jewellery is 100 times thicker than that of gold-plated items. This ensures that the finish lasts much longer, even with daily wear.
- Bonding Process: Unlike gold plating, where the gold layer is electroplated onto the surface, gold fill involves heat and pressure to bond a thick layer of gold to the base metal. This creates a much more durable and high-quality product that resists tarnishing and wear better than plated pieces.
Our Guarantee
We stand behind our craftsmanship. If you experience any chipping or eroding of the gold layer on your gold-filled jewellery within 12 months of your purchase, we will repair or replace your item.
Important Considerations
While gold fill is durable, there are a few things to keep in mind:
- Soldering Joints: In some cases, you may notice small soldering joints on your piece. These are part of the crafting process and do not affect the quality or durability of the gold fill - these joint will not expand, they're simply the solder from where the ring/clasp/earrings was joined. We expect to see this (and detail it on the products) so this would not be covered in our guarantee.
- Base Metal on Pendant Backs: Due to the way gold fill sheets are cut, you may notice some base metal showing through around the edges on the back of the pendants. This is a normal part of the process and should only be visible on the back side of your pendant. As this can be expected this would not be covered.
Caring for Your Gold-Filled Jewellery
To ensure the longevity of your gold-filled pieces:
- Avoid exposure to harsh chemicals, saltwater, and heavy chlorines.
- Gently clean your jewellery with a soft cloth and store it in a dry, protected area when not in use.
You can find more gold fill care info here.
Get in touch
Have questions about your order, or a general enquiry?