Clasp replacement
1-2 Business Days Dispatch Time
Couldn't load pickup availability
We'd love to replace your clasp and get you back wearing your KBN piece. Once checked out please send your necklace/bracelet back to us with either a print out of the order or make a note with the order number and pop it in the envelope (making sure it's secure and the pendants can't fall out the edges) and send to:
PO BOX 194
BANYO
QLD 4014
Please note, it's advisable to track your item as we cannot be responsible for lost mail.
Express Delivery refers to the shipping method only, not the making/turnaround time. For full shipping details please click here
Please be aware if you order with a product from our made to order range the longer dispatch time will apply.
Our jewellery pieces are made from either rose gold/ gold filled metal or sterling silver.
Gold filled metal is the best alternative to solid gold, its quality and longevity is much superior to gold plated/vermeil. To be classed a gold filled piece it must be at least 5% gold in the overall product - in comparison gold vermeil would be less than 1%.
Want to know more about Gold Filled Jewellery? Click here!
Sterling silver is a high-quality, nickel-free precious metal known for its durability and timeless beauty. One of the great things about sterling silver is that it can easily be polished to restore its original shine, even if it naturally tarnishes over time. Tarnishing can vary from person to person, but it’s easy to manage - simply use the white polish pad provided with your order for a quick refresh, or a silver cleaning solution for a more thorough clean.
If you're purchasing this as a gift, we suggest storing it in an airtight zip-lock bag to protect it from air exposure and maintain its stunning appearance.
ADD A CHRISTMAS CARD TO COMPLETE YOUR GIFT
MADE IN SUNNY BRISBANE
We thoughtfully hand craft 95% of our orders right here in Brisbane. Our laid-back studio is a place of creativity and care, where each item is made with love and attention to detail. Whether you're treating yourself or celebrating a special moment, we're here to craft something truly meaningful just for you.
FEMALE FOUNDED & LED
Our Founder Nikki began KBN Jewellery (Formerly Kellective by Nikki) in 2018 from a desire to bring connection to her jewellery box by having her new babes name on an everyday necklace.
While KBN Jewellery now looks very different to Nikki working in her garage, it is still proudly led by Nikki and a team of creative and thoughtful women, with a strong focus on connection at the heart of everything we do.
BACKED BY OUR GOLD GUARANTEE
Quality & transparency is our promise. That’s why all our pieces are made with gold-filled metals, not gold plated. Our gold-filled jewellery offers a durable, long-lasting finish that, with proper care, can be enjoyed for years to come. Our 12 Month Gold Guarantee is our commitment to providing you with beautiful, high-quality jewellery that endures.
FAQ
CAN I RETURN READY MADE ITEMS?
Mostly yes! If you've order a product which no personalisation which wasn't made to order then we can return for store credit. The exception to this is earrings - due to hyiene issues we cannot return earrings.
HOW LONG FOR MY ITEM TO BE SENT
We usually have all ready made items out quickly - around 1-2 business days. During sale times this might take a little longer.
Please note - if you purchase another item with a longer dispatch time the order will all be sent together so the longer turnaround time will apply.
HOW DO I KNOW MY SIZE?
Great question. We have a range of size guides available. See the links below:
